Overview
A manufacturing team relied on field telemetry to track equipment behavior and trigger maintenance actions. Their existing pipeline was inconsistent during load spikes and network instability.
Challenge
Payload formats had changed over time, and backend processing handled duplicates and late events poorly. Operations had low confidence in the data shown during active incidents.
Approach
We mapped the full path from device publish to final alert. Then we introduced stricter payload contracts, better buffering and retry handling, and controlled rollout by site.
Architecture
The updated flow used managed ingestion, normalization, and deterministic deduplication before data was routed to alerting and operational dashboards.
Outcome
The team gained a more stable telemetry baseline and better operational confidence when diagnosing field issues.
Lessons
For connected products, transport behavior and payload contracts must be treated as product architecture, not background plumbing.